Adding DIDs

Video Walkthrough

 

 

1. Collect a list of DIDs you're adding
2. Go to Call Flow > SIP Trunks and edit your SIP trunk
3. Go to the DID Numbers tab
4. Depending on whether you need to add 10 or less, or more than 10 DIDs
   1. <10
      1. Enter in a DID in the top bar, using the prepended asterisk format (e.g. *5551231234)
      2. Click Add DID
      3. Repeat until each number is added
      4. Save and your DIDs should be accessible in the various routing spots of the system
   2. ≥10
      1. Download the DIDs Sample CSV
      2. Add your numbers as shown in the CSV template, removing the template text and using the prepended asterisk format (e.g. *5551231234)
      3. Click Import DIDs and select your template file
      4. Your DIDs should be imported and accessible in the various routing spots of the system
5. Save the trunk to finish

Assign or Remove a DID

1. Edit an Extension, Department, Ring Group, Call Queue, or IVR in the system
2. At the bottom of the page, search for and click on your free DID that you want to assign.
3. If you want to remove it, simply click it on the left under the Assigned DIDs list.

What happened to inbound rules and out of office routing?

In v20, this has been replaced by the concept of directly assigned DIDs to IVRs and departments. If you want a number to follow a specific business hours route, you can either:

• Follow Creating Extension Departments/Groups to create a department that handles the hours and routing of many numbers that perform the same tasks
• Or point at an IVR, and that has it's own “Out of Office” routing that follows the Department hours. This allows different numbers to have different out of office routes, but sharing the same business hours.