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Reporting, Routing, Transcription and Analytics

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    Subcategories

    Advanced 1stream Reporting

    Intelligent reports that can be run adhoc or scheduled (Core+)

    Advanced Call Routing

    Move calls smoothly through your system (Engage+)

    Call Transcription

    Have your recorded calls transcribed, and optionally analyzed for sentiment (Enterprise+)

    Advanced Wallboard and Dashboards

    Monitor and manage your team at a glance (Enterprise+)

    AI Receptionist

    • Power BI Desktop Integration

        Using Power BI Premium with Capacity or Fabric with Capacity? You can refresh this data programmatically and have the...

      March 26th, 2024 3013 views 0 likes

    • Power BI Premium and Fabric Capacity Integration

        Using Power BI Pro or Premium on Desktop? If you don't have the full Power BI Premium with Capacity...

      March 26th, 2024 2728 views 0 likes

    • AI Usage

      AI Training 1Stream does not use customer data for any AI training, and 1Stream does not perform AI training to...

      July 9th, 2025 805 views 0 likes

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