Transcription to Ticket - Default Behavior

By default, transcribed phone calls will be posted to the ticket associated with the call as an internal / private note. 

Make sure your 1Stream CRM User Mappings are defined correctly for each user, otherwise transcription notes will not post to the ticket successfully.

How to Enable / Disable Feature

You can enable or disable this Transcription to Ticket feature system-wide by the following the instructions below. 
Please note the setting is defaulted to Yes.

1. Login to 1Stream IQ Integrations Portal
2. Navigate to Administration → Manage Organization
3. Under Connected Accounts & CRM Settings, click on your primary CRM / PSA to edit
4. In the new pop-up window, toggle the setting Post Transcription to Ticket: to Yes or No
   
5. Save

See Also

• Automatic Time Entries with Transcription Summary - 1Stream